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Help Centre

What can we help you with?

Popular topics for our customers

Maybe your question falls under these categories:

Most Frequently Asked Questions

My parcel has not been collected. What can I do?

Please check here to see if the collection window of your parcel has passed.

If so, please click here to re-book your collection. This will be confirmed to you by e-mail.

I have received an e-mail saying I will be charged storage for my parcel. Is this a scam?

Yes – this is a scam. We never charge storage for parcels which cannot be delivered. Please ignore this e-mail – it is not from us.

If you have responded to such an e-mail and sent any money, we recommend you contact your local authority or Trading Standards who may be able to help you.

Should you receive an e-mail and you suspect that it may be a spam e-mail or a scam e-mail and would like to check if this is from wpbc.com then you can do so by checking the e-mail address from which the e-mail was sent. All e-mails coming from wpbc.com will be sent with the ending @wpbc.com.

If the e-mail is not from such an e-mail address then this will have not have been sent by us.

In these instances we recommend that you junk the e-mail and do not respond, open any links or pay any funds as a result of the e-mail.

Can I make a claim for my parcel?

Firstly please accept our apologies that you are having to check out this section of our website and offer our assurance that, in the event of a claim, we will make the process as painless as possible.

It’s important to note that only the contract holder can register a claim with us.

Claims can be made only in the event of the loss or damage of a parcel.

We do have a list of items that we cannot carry at all (prohibited items) and a further list of items which we cover for loss but not damage.

Please check the list carefully before contacting the customer services team to register your claim. Whilst we cannot consider claims for prohibited items, we will often make a goodwill gesture for no compensation items (we really are nice people!)

For the full list please click here.

When will my parcel be collected?

If you are unsure of your WPBC reference number then email us.

And we will send a confirmation email.